Last updated: September 30, 2026
We want you to be satisfied with your purchase from Family Renewal. If you need to return a physical product, you may request a return within 30 days of purchase.
Returns
Physical products may be returned within 30 days of purchase.
Books and curriculum may be returned if they have been opened, provided they have not been used and are returned in saleable condition.
To request a return, please email familyrenewalorders@gmail.com with your order number and a brief description of the reason for the return. We will provide instructions for completing your return.
Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.
Refunds
Once your returned item has been received, we will inspect it and process the refund according to the terms of this policy.
If your return is approved, your refund will be issued to the original payment method.
Please allow additional time for your bank or credit card company to process and post the refund to your account after the refund has been issued.
Sale and Discounted Items
Sale and discounted items may be returned under the same 30-day return policy.
Damaged or Incorrect Items
If your order arrives damaged or you receive an item that is different from what you ordered, please contact us at familyrenewalorders@gmail.com.
Please contact us as soon as possible after receiving your order so that we can help resolve the problem.
Digital Products
Digital products are not eligible for returns or refunds.
Because digital products are delivered electronically and may be accessed or downloaded, all sales of digital products are final.
How to Request a Return
To request a return or ask a question about a refund, please email:
Please include your name, order number, and a brief description of the reason for your return.
We will respond with instructions for completing your return.
